Intermittent Whatsapp Bug - hangs when I enter particular group

Tizen Store | WhatsApp, Facebook, Instagram Issues & Suggsetions | vkulkarn | 1 month | 15 Replies | 9,066 Views

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vkulkarn

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I am facing issues only with one of my groups. When I try to enter this group whatsapp hangs. I have to then close the application and relaunch it.

The issue does not occur when I check other group or individual chats.
« Last Edit: October 30, 2015, 08:24:46 PM by Zed Zapped »



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Shreeram Kushwaha

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Re: Intermittent Whatsapp Bug
« Reply #1 On:October 29, 2015, 09:55:57 PM »
Either try restarting your phone.
OR

You have to clear the chat of that group.(Swipe it left, Click on More, Click Clear chat.)

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Zed Zapped

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Re: Intermittent Whatsapp Bug
« Reply #2 On:October 29, 2015, 10:09:58 PM »
vkulkarni..before you try the "clear chat" option suggested by Shreeram do you mind re-running the same problem scenario and then logs so that we can have FB devs take a look at the?
Here is the procedure to take logs:https://samsung.tizenforum.com/?topic=510.0

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Manoj Abraham

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Re: Intermittent Whatsapp Bug
« Reply #3 On:October 30, 2015, 09:16:51 AM »
I have the same problem, whats app hangs at a specific scenario. Below is the steps to reproduce:

1. Send a lengthy (Eg more than 125 chars) message in malayalam( not sure about other regional languages) from other phone to Z3.

2. Try to open this on Z3

3. Whats app freezes.  At this point app do not respond to any touch inputs, no scrolling.

4. To recover this, You need to kill the whats App from task manager, then delete the message by going to More->Clear chat. By doing this you will loose all your chat history with that contact or group.

Please contact me, I can show you how to reproduce.

Attached is the logs collected.

Regards,
Manoj Abraham.

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Murali Chava

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watsup was stuck to read from some group
« Reply #4 On:October 31, 2015, 01:32:56 PM »
wassup  was stuck reading messages from a group and only was I solved this  problem is that I cleared conversations from that group, I tried to clear wassup  from memory as but whenever I touched that group to chat app was stuck. posting here's the dump of logs when I faced this issue please send it to concerned party to look at the issue

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vkulkarn

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Re: Intermittent Whatsapp Bug - hangs when I enter particular group
« Reply #5 On:November 05, 2015, 12:55:19 PM »
I downloaded the logs which are 10Mb, and cannot load them here. Is there another way I can send the logs to you.

Also to let you know I could reproduce the issue while collecting the logs, but when I enabled CP_Logs for the next time to collect them again, the issue got resolved.

I am now able to login to all the Whats app groups.

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Zed Zapped

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Re: Intermittent Whatsapp Bug - hangs when I enter particular group
« Reply #6 On:November 05, 2015, 04:59:27 PM »
Please send it via mail to admin@tizenforum.com.

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Rohan Gowda

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unable to open few whatsapp msgs
« Reply #7 On:November 16, 2015, 07:05:20 PM »
I am able to open individual chats window but i am unable to open group chat msgs

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Zed Zapped

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Re: unable to open few whatsapp msgs
« Reply #8 On:November 16, 2015, 08:13:41 PM »
Already being attended too via this thread, please follow:
This topic will be merged.
https://samsung.tizenforum.com/?topic=643.0

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Harsh Patel

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Re: Intermittent Whatsapp Bug - hangs when I enter particular group
« Reply #9 On:November 17, 2015, 09:03:38 PM »
Please fast to the work and solve this problem 
|~|🅰➰$|~|  🚩🅰➕€|_

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Koushen Alam

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WhatsApp is hanging regulerly
« Reply #10 On:November 21, 2015, 12:06:07 AM »
While viewing group messages or long text are not responding property. I reported through Tell us app but no response since 7 days. I have to clear all recent files every 10 to 15 minutes continuous use. Waiting for solution. 

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Pratik Gunjal

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whatsapp hangs
« Reply #11 On:November 21, 2015, 11:42:40 AM »
WhatsApp hang & chats are not responding

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Avanish S Phatak

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Re: whatsapp hangs
« Reply #12 On:November 21, 2015, 02:31:34 PM »
yes even I face this issue frequently, sometimes it even hangs randomly for some groups and then only solution is to exit and delete the group and request admin to add me back, I had this issue at least more than 6 to 7 times,
Avanish Phatak :)

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sangeet41

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Re: Intermittent Whatsapp Bug - hangs when I enter particular group
« Reply #13 On:November 26, 2015, 02:42:07 PM »
faced the same problem yesterday.so uninstalled it and reinstalled it.it hanged when i tried to open chats in one of the groups

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Harish Bishnoi

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Re: Intermittent Whatsapp Bug - hangs when I enter particular group
« Reply #14 On:December 03, 2015, 09:22:40 AM »
Anyone knows how to exactly reproduce this group hang problem (I mean producing it for 1st time). It will help WhatsApp to identify root cause & solve the problem. We can mention this scenario in user review section of app on Tizen store. We can get quick solution.

 


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