whatsapp not working

Samsung Z3 | Bug Report | rgupta9225 | Just now | 9 Replies | 1,788 Views

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rgupta9225

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whatsapp not working
« On:December 16, 2015, 10:10:02 PM »
After the recent update ... Whatsapp is not working properly ! I am not able to send pictures on whatsapp, everytime i select the photographs whatsapp closes automatically.. What should i do ?? Anyone??



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Koushen Alam

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Re: whatsapp not working
« Reply #1 On:December 16, 2015, 10:17:21 PM »
I am also facing the same. This is heppaningg with facebook  also. Before that update it was running ok. This is how tizen team are doing . First make the problem then solve it. There are lots of isues which are in the list. Solve them please dont creat them.😂😂😂

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adfree

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Re: whatsapp not working
« Reply #2 On:December 17, 2015, 12:01:44 AM »
Hello.

Thanx for report.

Are you both updated to latest Firmware BOL2 ?

If yes. Could you remember if before Firmwareupdate all work fine ?

I am asking because Tizen Version changed in BOL2... now 2.4.0.2... before BOK1 was 2.4.0.1...

Or you mean only Facebook Service Update ?

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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Koushen Alam

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Re: whatsapp not working
« Reply #3 On:December 17, 2015, 01:29:56 AM »
Earlier whats app was not that fast or smooth like other phone but it was ok. Now it is almost malfunctional like if you want to upload any audio or video it hangs and in few secend it is auto closed. Fb is also facing the same issues but running better than whats app.

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adfree

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Re: whatsapp not working
« Reply #4 On:December 17, 2015, 11:29:08 AM »
But without more details...
Screenshots and/or Log files

Minimum infos should be:
1.
Firmwareversion... simple enter this Code:
*#1234#

2.
Be sure you have latest Facebook Services (com.osmeta.runtime)...

See Screenshots... here from SM-Z130H... but only as Example...

3.
Try to check Memory...
You can also dump Log files...
Check Cache...
Try to restart handset... maybe after reboot better...
Try to uninstall osmeta... then reinstall...

Good luck.

Best Regards
See All Attachments (5)
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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rgupta9225

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Re: whatsapp not working
« Reply #5 On:December 17, 2015, 08:28:44 PM »
Please find thr attached file and figure out some solution !
See All Attachments (2)

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adfree

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Re: whatsapp not working
« Reply #6 On:December 17, 2015, 09:12:31 PM »
Only as info.

I am NOT Facebook user nor WhatsApp...

So I can NOT try self...

Also I have only SM-Z130H... not Z300H.  :-[

I am trying to help as much as I can...  :-[

Quote
I am not able to send pictures on whatsapp, everytime i select the photographs whatsapp closes automatically...

1.
About this problem... "We" need help of other users.
Maybe someone can confirm... yes, this works... or not same problem?

1.1
Pictures on external SD card or in internal memory ?

Try to copy Picture to other location... maybe then more luck...

1.2.
JPG ?
Filesize ?
Maybe you have tried only 1 Pic or many more?

Maybe we could take 1 Screenshot as Reference Picture for tests...
Maybe try small size Pic... with only few KB instead big Pic with MB...

2.
If you can repeat/reproduce this issue... maybe Log files are usefull to find "easier" reason for issue...
https://samsung.tizenforum.com/?topic=510.0

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

*

adfree

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Re: whatsapp not working
« Reply #7 On:December 17, 2015, 09:22:25 PM »
Short Google Search...
As I have 0 ideas how this looks in WhatsApp...  :-[
Found something...
https://www.whatsapp.com/faq/en/iphone/20964587
Quote
Camera.
Note: Videos that are recorded using WhatsApp are limited to 16MB.

Maybe some limitations...
Maybe your Picture is tooo big or something else...
Maybe try with Camera to take own Picture...

Maybe describe please your steps...
Maybe alternate way with more luck possible...

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

*

adfree

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Re: whatsapp not working
« Reply #8 On:December 17, 2015, 10:22:56 PM »
For other problems... maybe.
Facebook Services is part of all Facebook apps...
WhatsApp
Messenger
Instagram
Facebook...

Maybe Clear Cache could help...
Or maybe uninstall and reinstall fix something...

Own risk!

Untested...
Risk for dataloss... I have no idea what is inside com.osmeta.runtime stored...

Best Regards
See All Attachments (1)
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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Zed Zapped

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Re: whatsapp not working
« Reply #9 On:December 18, 2015, 09:10:00 AM »
@rgupta9225 & koushen alam, with the recent FB service updates both WA and FB apps are much better than before.
If you are facing these issues specific to certain images/videos, you could send across these images(via email) to admin@tizenforum.com so that FB devs can check what could be causing the problem.

@adfree, I tried deleting/re-installing FB services, there is no loss of data.

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