whatsapp freeze/crash

Samsung Z3 | Bug Report | Arshdeep Singh Randhawa | 7 months | 10 Replies | 1,177 Views

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Arshdeep Singh Randhawa

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whatsapp freeze/crash
« On:January 06, 2016, 10:40:22 AM »
after all updates i am still facing freezing issue of whatsapp ... during some chats my whatsapp freezes and i have to close all apps and restart the whatsapp again ..


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crazoid

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Re: whatsapp freeze/crash
« Reply #1 On:January 06, 2016, 12:11:07 PM »
could u plz share the version you are at . . . maybe someone from Samsung could look into it then . . .
since last update, m not facing it anymore . . .

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adfree

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Re: whatsapp freeze/crash
« Reply #2 On:January 06, 2016, 12:20:07 PM »
Quote
...and i have to close all apps...

1.
You could check how many/which apps are in Background with WhatsApp...

2.
Check Storage and RAM...

2.1
Check also App manager... under Running...

Maybe this is memory issue...
If App grows tooo big for Cache, temp etc...

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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Arshdeep Singh Randhawa

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Re: whatsapp freeze/crash
« Reply #3 On:January 06, 2016, 01:16:11 PM »
i had shared logs to tizen admin email.
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Arshdeep Singh Randhawa

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Re: whatsapp freeze/crash
« Reply #4 On:January 06, 2016, 01:18:07 PM »
could u plz share the version you are at . . . maybe someone from Samsung could look into it then . . .
since last update, m not facing it anymore . . .
all versions are up to date... may be u dont use whatsapp like me .. so u r not facing issue..
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Arshdeep Singh Randhawa

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Re: whatsapp freeze/crash
« Reply #5 On:January 06, 2016, 01:22:01 PM »
Quote
...and i have to close all apps...

1.
You could check how many/which apps are in Background with WhatsApp...

2.
Check Storage and RAM...

2.1
Check also App manager... under Running...

Maybe this is memory issue...
If App grows tooo big for Cache, temp etc...

Best Regards

if this is ram or memory issue.. i think this version is not compatible for z3 device.. as it doesn't meet the specs  of z3 device (may be)...
a fully stable and compatible version means that it doesn't lags in any condition ..
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adfree

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Re: whatsapp freeze/crash
« Reply #6 On:January 06, 2016, 01:57:30 PM »
I mean memory consuming...

Check memory for WhatsApp and Facebook Services...

Loook at first start...
Then look later...
Then look before your Z3 explode again.

App Manager under Settings shows you additional infos... in KB, or MB...
Also User data for instance...

And I have asked about Background apps...
Easy press Home button...

Maybe you run more then 1 Memory consuming app at same time...

Logfiles maybe easier to analyze...

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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adfree

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Re: whatsapp freeze/crash
« Reply #7 On:January 06, 2016, 02:23:00 PM »
You could also check from time to time "Smart Manager" App...
RAM

You can see active apps... and CPU usage etc...

Maybe not WhatsApp "crashes"...
Maybe Facebook Services or other system related stuff...

I can survive without Social Network stuff...
So I am not able to check self...

I have no WhatsApp account nor I am using Facebook...

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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Arshdeep Singh Randhawa

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Re: whatsapp freeze/crash
« Reply #8 On:January 06, 2016, 02:41:15 PM »
I have taken logs and logs tell all these things..
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Arshdeep Singh Randhawa

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Re: whatsapp freeze/crash
« Reply #9 On:January 23, 2016, 01:28:26 PM »
today i get new fb services update of 0.8 mb... now whatsapp is crashing every time i try to chat with someone...  logs sent to admin
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Harish Bishnoi

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Re: whatsapp freeze/crash
« Reply #10 On:January 23, 2016, 04:50:06 PM »
As I know WhatsApp has smart logic to detect crashes & report to their server for debugging.
Hopefully WhatsApp would have got this log & working to fix it. Logs which you forwarded to Admin will be helpful as it will have mode information.

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