screen touch issue

Samsung Z3 | Bug Report | Jack Roh | 3 weeks | 5 Replies | 824 Views

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Jack Roh

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screen touch issue
« On:November 16, 2015, 10:16:19 AM »
Hi,

this is temporal issue and happen once.

but when I tried to touch message, then the 8 group of icons (say quick launch panel..?) is moved little bit high.
and I am not able to touch any icons in that group.

I attached logs and screen shot (this is taken when I touch message)

thanks
See All Attachments (2)
« Last Edit: November 16, 2015, 10:19:04 AM by Jack Roh »



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Zed Zapped

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Re: screen touch issue
« Reply #1 On:November 22, 2015, 09:58:44 PM »
Thanks for reporting with the logs, devs will check this.

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Jahidulâ„¢

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Re: screen touch issue
« Reply #2 On:November 22, 2015, 10:03:21 PM »
Most of time I face the same issue on my Z1. But I know the trick to solve this.
When you get the problem, simply lock the screen and unlock. You're done!! Enjoy...
Service to mankind.

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Jack Roh

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Re: screen touch issue
« Reply #3 On:November 23, 2015, 12:07:27 PM »
Hi,

I've facing the same issue again..
this time, it was more serious..
like when I pressed keypad, it was kept on pressing 555555555555

so something went wrong.. I could see on the screen that something was kept on pressing..
it seems like somebody hack my phone and trying to do something on my phone.. :)

it was hard to dump the log but after some time this symptom was gone.. so I am able to dump it..
hope this log have relevant information to debug..

Thanks

p.s. since dump tar file is larger than what this community allow to upload, I am attaching only dump_systemstate if you need other files then please let me know

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Zed Zapped

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Re: screen touch issue
« Reply #4 On:November 24, 2015, 06:36:21 PM »
@Jack Roh, next time you face an issue in attaching logs(as we limit size to 10MB), please send the logs to admin@tizenforum.com.

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DR!zzLe154

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Re: screen touch issue
« Reply #5 On:April 04, 2016, 10:16:40 AM »
Issue has been fixed.
Kindly upgrade the phone software version (Settings --> About Device --> Software Update --> Update now) and check it. 

 


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