Prviate photos/videos getting corrupted after upgrading the software.

Samsung Z3 | Bug Report | sathwick | Just now | 3 Replies | 464 Views

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sathwick

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Hello,
I had Z300HDDU0AOIH binary flashed in the phone. I hap captured a photos/videos in the device. Later i upgraded the binary to Z300HDDU0BOK7( i updated only the user r/o area similar to what is done in FOTA update) . But now i am unable to open/play images/videos. The images/video files are present at /private directory but they seem to be corrupted.
How to resolve this problem ?

P.S. : Z300HDDU0BOK7 binary is currently not available as FOTA.
I also tried flashing a different device with Z300HDDU0AOIH binary and transferring the images via bluetooth and opening the images. But still they appear as corrupted.
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« Last Edit: November 26, 2015, 12:47:11 PM by sathwick tizen »



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adfree

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Re: Prviate photos/videos getting corrupted after upgrading the software.
« Reply #1 On:November 26, 2015, 01:02:17 PM »
You tried to transfer files to PC via cable? To check if copy is possible...

Videos/Pictures stored on SD card or internal Memory?

Best Regards

Edit 1.
Check if filesize is ZERO... 0
You could also after transfer check with HEX Editor... if file content... Check Header
Also possible... encrypted...
?
« Last Edit: November 26, 2015, 01:40:50 PM by adfree »
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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sathwick

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Re: Prviate photos/videos getting corrupted after upgrading the software.
« Reply #2 On:November 26, 2015, 03:05:20 PM »
Yes i am able to copy the files to PC.
Pictures and video in phone memory.
File size is not zero its showing the correct value.
I suspect the files may be encrypted. When i open the image; press menu and select details, the resolution property is not displayed correctly.

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adfree

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Re: Prviate photos/videos getting corrupted after upgrading the software.
« Reply #3 On:November 26, 2015, 03:32:52 PM »
In my opinion it is easiest way to identify what happend...
If you know what is inside these files...

HEX Editor or if nothing else available use Text Editor... to check if you find something humanreadable at start of file...
First few Bytes...

Choose small file... open in text Editor...

Example...
Valid PNG file have for instance text string PNG inside file...
First few Bytes...

Best Regards
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
--------------------------------------
Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
--------------------------------------
Log files:
https://samsung.tizenforum.com/?topic=175.0

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