Phone stuck in PnP

Samsung Z3 | Bug Report | umang92 | Just now | 6 Replies | 674 Views

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umang92

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Phone stuck in PnP
« On:November 09, 2015, 07:26:39 PM »
In my new Z3, I unboxed my phone and during first run,  i login into Google account. Then the problem started. The phone was unable to move forward. It says that Samsung account login is also compulsory. And when u try to create  Samsung account, it says "service not available in country".
It means i cannot move forward now. It should be fixed. Very basic defect. Very bad review.

Scenario:
1. During first run pnp,  login into google account.
2. Phone will stuck in pnp and unable to move forward.



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Zed Zapped

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Re: Phone stuck in PnP
« Reply #1 On:November 09, 2015, 08:14:28 PM »
Umang, where are you trying this from?  BTW Samsung account is mandatory for using this device, especially if apps from store and other services are to be used.

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umang92

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Re: Phone stuck in PnP
« Reply #2 On:November 09, 2015, 10:04:52 PM »
I am using the device from India.

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umang92

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Re: Phone stuck in PnP
« Reply #3 On:November 09, 2015, 10:08:54 PM »
I am using the device from India. This is a bug.  You can check it. During FIRST TIME POWER ON of z3,  if u login into gmail account,  your phone stucks,  while if u skip all logins,  you are gud to go.

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Mohan Rao Goli

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Re: Phone stuck in PnP
« Reply #4 On:November 10, 2015, 09:22:26 AM »
Hello Umang, Can you please provide some video to understand this issue in a better way ?
If you are logging-in to Google account means, there is a net connection available. If the net connection is available, samsung account creation is mandatory. We would like to check why account creation is giving problem.

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Zed Zapped

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Re: Phone stuck in PnP
« Reply #5 On:November 10, 2015, 03:23:34 PM »
Works like a charm for me..

My guess is that you probably didnt have mobile data working at the time of going through the out-of-box-experience(and thats probably why gmail signing didnt work and you werent asked for samsung account too and OOBE skipped and device went to home screen).

Please do give us some more details to understand what could be going wrong in your case:
1. Whats the software version on your Z3 device?
2. Video of the problem
3. And once you reach the idle screen, logs from your device.  Procedure for logs is at:
https://samsung.tizenforum.com/?topic=510.0

Login to Gmail:
Phone stuck in PnP


Create Samsung Account:(with phone number)
Phone stuck in PnP
Phone stuck in PnP
Phone stuck in PnP


Phone stuck in PnP
Phone stuck in PnP
Phone stuck in PnP


All izz well.. and as the message says, am enjoying a variety of services 8)
Phone stuck in PnP
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« Last Edit: November 10, 2015, 03:26:33 PM by Zed Zapped »

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umang92

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Re: Phone stuck in PnP
« Reply #6 On:November 10, 2015, 07:48:40 PM »
Hi
Actually I got the phone from my company as gift. And lot of employees got this same issue.

And after trying hard,  we googled and factory reseted the phone and next time we skip all logins. And we were gud to go then.

Sorry I cant reproduce the scenario now.

1. I told u the scenario. I cant reproduce bcoz it needs factory reset my phone and all my settings  go.
2. You told me if Internet connection is there then Samsung account creation /login is mandatory, you think it is right?
3. Even if its expected behavior,  not user friendly,  even if u think it's ok, why account creation shows that COUNTRY NOT SUPPORTED?

Device details :
Tizen 2.4.0.1(z300hddu0aoj6)
Knox 1.0.0
Standard sdk 1.0.0
Se for tizen 1.0.0

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