Phone becomes Unresponsive

Samsung Z3 | Bug Report | vkulkarn | Just now | 5 Replies | 508 Views

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vkulkarn

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Phone becomes Unresponsive
« On:November 06, 2015, 04:57:06 PM »
Phone becomes unresponsive while performing some operation (nothing in specific). Last task done was configuring Dropbox.

Trying to remove Dropbox account, not able to. It seems once an account is configured it cannot be removed. Same issue even with EAS account, cannot remove it.

Unable to take logs, phone becomes unresponsive anytime.

Clicked some photos and the phone heated.

Not able to check what process is taking the resources, however once the phone becomes active, whatsapp is taking the maximum resourced.

Will try to enable CP_logs and see if I could reproduce the issues while taking the logs and upload them.



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adfree

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Re: Phone becomes Unresponsive
« Reply #1 On:November 06, 2015, 08:22:12 PM »
1.
Z300HODD0AOK1 is now public available...

2.
Factory Reset.
Backup before.


I don't know which Firmwareversion you have now... but it looks like you need Factory Reset...

Best Regards

Edit 1.
Forgotten. You can try just for fun Safe Mode:
https://samsung.tizenforum.com/?topic=788.0
« Last Edit: November 06, 2015, 08:25:06 PM by adfree »
To check your Firmware.
Type/Dial this Code:
*#1234#

Post result or screenshot.
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Try first SEARCH before open new Thread:
https://samsung.tizenforum.com/?action=search
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Log files:
https://samsung.tizenforum.com/?topic=175.0

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vkulkarn

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Re: Phone becomes Unresponsive
« Reply #2 On:November 06, 2015, 08:59:59 PM »
its has not happened for a while now, but i noticed the camera comes up when this happens.

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vkulkarn

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Re: Phone becomes Unresponsive
« Reply #3 On:November 07, 2015, 11:43:34 AM »
The issue is with the Gallery. When i open any kind of media it hangs for a while. I click the home button multiple times so the Camera comes up. Camera can be launched by double clicking home button.

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Zed Zapped

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Re: Phone becomes Unresponsive
« Reply #4 On:November 22, 2015, 08:25:11 PM »
@vkulkarn it would be interesting to see what causes the phone to becoming unresponsive for so long that it feels like a hang.  Would it be possible to get and share logs?

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vkulkarn

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Re: Phone becomes Unresponsive
« Reply #5 On:November 22, 2015, 11:09:42 PM »
Issue has been resolved after I factory reset the device and upgraded it. Currently I am not able to recreate the issue.

Tags: hang 
 


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